Refund
Policy
Thank you for shopping
at mahi.lk. We value your satisfaction and strive to provide you with the best
online shopping experience possible. If, for any reason, you are not completely
satisfied with your purchase, we are here to help.
Returns
We accept returns on
goods within 7 days from the date of purchase. To be eligible for a
return, your item must be unused and in the same condition that you received
it. It must also be in the original packaging.
Refunds
Once we receive your return
and inspect the item, we will notify you of the status of your refund. If your
return is approved, we will initiate a refund to your original method of
payment. Please note that the refund amount will exclude any shipping charges
incurred during the initial purchase.
Exchanges
If you would like to
exchange your item for a different size, color, or style, please contact our
customer support team within 2 days of receiving your order. We will
provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items are
non-returnable and non-refundable. These include:
- Gift cards
- Downloadable software products
- Personalized or custom-made
items
- Perishable goods
- Damaged or Defective Items
- Services and courses (non-returnable,
non-refundable and non-transferable)
Return Shipping
You will be
responsible for paying the shipping costs for returning your item unless the
return is due to our error (e.g., wrong item shipped, defective product). In
such cases, we will provide you with a prepaid shipping label.
Processing Time
Refunds and exchanges
will be processed within 5 business days after we receive your returned
item. Please note that it may take additional time for the refund to appear in
your account, depending on your payment provider.
Contact Us
If you have any
questions or concerns regarding our refund policy, please contact our customer
support team. We are here to assist you and ensure your shopping experience
with us is enjoyable and hassle-free.